Storage Rental 101 | A New Customer's Guide To Service

Posted on: 20 July 2015

Whether you are in the middle of downsizing to a smaller place or just need to eliminate some of the clutter that you have around the house, storage units for rent can be a major help. Storage off of your property allows you the convenience of tucking away the things that you do not need right away. If you have never rented a storage unit before, it is likely that you have a few questions. Here are a few of the most common questions you may have as a first-time storage facility customer and the answers you will need to know to get started. 

How are you charged for the storage unit?

You will be charged a fee based on the size of the unit that you choose and may be given additional options, such as electricity or climate control, which could also affect the price. Most storage companies will charge a flat per-month rate, but some will allow you to pay your payments either quarterly or annually, depending on your storage needs. It is also helpful to know that many companies will allow you to either mail your storage payments in to the company if you are not staying in the area or pay your fees over the phone. 

What happens if you are late on your storage payment?

When you initially rent a storage unit, you will be given a contract that will outline late payment conditions and what will be expected from you as a customer. Most storage facilities will charge you a late fee, and if payment is not made within a certain time frame, it will be assumed that you forfeit your belongings. However, before this happens, the company will go to great measures to try and collect payment by keeping in contact with you. 

Are there things that you cannot place in the storage unit?

Most storage facilities have their own set of guidelines about what can and cannot be stored in their units. However, you should expect to find similar restrictions, such as 

  • no perishable foods 
  • no flammables are toxic chemicals
  • no ammunition or explosives
  • no organic waste

Having the ability to store items that you are not currently using or that are just in the way can be very useful. If you will be a first-time storage unit customer, talk over the terms of the rental agreement and make sure you thoroughly understand how the service will work. 

For more information about local storage units, visit a site such as